In the past, customers were fairly easy to please and if you were offered a delivery service at all, they would be very happy with that. The fact that you can offer it free of charge and that you could deliver the item to them within the next 2 to 3 days was good enough and they were prepared to wait. Modern customers are completely different and so they have higher expectations from your business. They expect their item to be delivered on the same day or on the very next day and they want to be given a definite date and time when it will arrive. They will not accept ambiguity and the usual between 9 o’clock in the morning and 5 o’clock in the evening instruction will not be good enough. If this is the kind of service that you’re going to be providing your customers then they will vote with their feet and shop elsewhere. You need a delivery service that is like no other and so you need white glove delivery.
There are a select few companies that can offer a high delivery service such as this and companies like Rhenus High Tech are known for their professional service and so businesses use them all the time. The wonderful thing about this service provider is that they will not only deliver goods to the final customer but they will also take away old equipment and recycle it when possible. This is an exceptional delivery service and it is something that your business needs. If you’re still not convinced of the benefits then here are some of them.
* No breakages – You have already done the hard part and sold the item to the customer and so the last thing that you need is for the item to get broken in transit. If you use a low end delivery company that can provide you with white glove delivery then there is a high probability that items that have been purchased like Victorian jewelry will get broken while on their way to their final destination. This is not a service that you can accept and your customers will not accept it either. When you use white glove delivery, you can be assured that there will be no breakages and all and the product will arrive at its final destination in the same condition as it was will have left your store.
* No returns – When a customer buys a high-end item that is incredibly expensive and very sensitive like idea equipment, then it is always best to use a professional delivery service. You cannot trust the customer to get their item home safely and in one piece and you also can’t expect them to be able to install it correctly and its final destination. This is the beauty of white glove logistics because not only will they deliver the item but they will install it as well. This means that the customer will not want to return the item and so the sale can be completed in full.
As a business owner, customers on the ground are few and far between so when you get an opportunity to sell something to them then you need to make sure that the sale is finalised when making sure that their items are delivered properly. This is why you need white glove logistics services and why you need to be using a service that is second to no one.